FAQs

After you update your theme to a new version (or an entirely new theme), you will need to re-enable the StoreLock App Embed. To do this, simply go to the StoreLock app and look for the alert banner at the top of the settings page.

Click the ‘Enable StoreLock’ button and you will then be taken to the Shopify Theme Customizer where you will check to see that the StoreLock App Embed is enabled, then click the ‘Save’ button at the top-right of the page.

If you need help, just email us at hello@storelock.app, and we’ll be happy to help out.

To add a team member to the alert email that is sent out when a copy incident is detect, simply navigate to the main settings page.

Find the ‘Add Alert Emails’ section, then click the ‘Add Alert Email’ in the top-right corner of the section. Enter the new email in the popup and click the ‘Save’ button.

The message sent by StoreLock uses a legal template from Georgetown Law School containing the necessary information to begin the Digital Millenium Copyright Act (DMCA) takedown process.

If you would like to edit or add to this message, you may do so by typing in the box that is displayed when clicking the ‘Send Takedown Request’ button from the StoreLock app.

Some top-level domain registrars, like .com, .net, or .org, require that the information about their domain remain publicly accessible so that others can look up information about them using special online tools. This information is necessary for StoreLock to send a notice to the domain registrar in the event that a domain is found to have copied your store.

However, some top-level domain registrars, like .cc, do not require any information to be made public about their domains. In this case, StoreLock will be unable to send a takedown request since we won't know who to send the request to.

If a malicious visitor is technically minded, they may be able to circumvent the image and text protections built into the StoreLock app. StoreLock does everything technically possible to prevent image and text copying, but users can disable some browser settings, such as JavaScript, to prevent apps from loading.

Users may also be able to inspect the Shopify store code to copy/paste the image links or text directly without viewing it in a browser. 

StoreLock is always monitoring the technical changes by web and mobile browsers to find new and better protect your website’s content.

Sophisticated hackers can set up automated scripts to copy your entire website to show under a new domain relatively easily. In the event that a hacker does this, they will also copy StoreLock. It will prevent the site from being viewed on this new fake domain and alert you as soon as it is detected.

Additional routing domains are only used by Shopify stores built using Hydrogen, Shopify’s headless commerce platform. If your Shopify store is built using this, and uses a routing domain in your Shopify settings, you must add it here.

StoreLock will not record copy events when you are logged in and viewing your own store. If you are able to see the Shopify preview bar at the bottom of the site or Shopify preview icon at the bottom left, no copy events will be recorded for your session. To test the copy prevention on your store, please open the site in a new incognito browser and make sure you are not seeing the preview bar or icon at the bottom.